[vc_row][vc_column][trx_sc_promo type=”default” icon_type=”fontawesome” icon_fontawesome=”” title_style=”default” title_align=”center” title=”Our Support Policy” subtitle=”” description=”” link=”” link_text=”” link_image=”” link2=”” link2_text=”” text_bg_color=”” image=”” image_position=”left” image_width=”50%” image_cover=”1″ image_bg_color=”” size=”large” text_width=”none” text_float=”none” text_align=”none” full_height=”” text_paddings=”” text_margins=”” gap=”” scheme=”inherit” id=”” class=”” css=”.vc_custom_1477143405247{margin-bottom: 6em !important;}”][vc_empty_space height=”” alter_height=”small” hide_on_mobile=””][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]
- To get a pre-purchase advice, you may post in the theme’s forum.
- To get a response more promptly, you are recommended to use our Ticket-system.
- We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
- Please note! We do not provide support, if you do not have the purchase code.
- Item support does not include:
- Customization and installation.
- Support for third party software and plugins.
Ancora technical support is always there to assist their users with all the technical questions regarding Ancora products.
[/vc_column_text][vc_empty_space height=”” alter_height=”small” hide_on_mobile=””][vc_row_inner][vc_column_inner width=”1/2″][vc_single_image image=”325″ img_size=”large”][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]- In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
- Or you may simply follow this link: ancorathemes.ticksy.com.
- Enter your purchase key and register in the system.
- To avoid a confusion, please use your own ThemeForest login in Support System.
- Fill out the ticket form.
- Open the “downloads” tab in your account.
- Find our theme in the list of products.
- Click “download” button, and in the drop-down menu select “license certificate & purchase code”.
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